Click on a career category below to find a career and apply to join our team!
Director of Aftersales Operations
Birchwood Automotive Group
Posted March 27, 2014
This position requires a person with excellent communication, organizational, interpersonal and leadership skills.
The key components of the role include:
??? Execute strategic plan initiatives with budget attainment
??? Provide support and guidance to leaders within the Birchwood Automotive Group including but not limited to Dealerships, Collision Centres & ancillary business units
??? Work with TSI Media to increase online/in-store promotion for Birchwood Automotive Group Aftersales Operations, while measuring current customer retention and creating plans to grow such measure
??? Work with the VP of Operations on Service Net Promoter Score tracking and plan for improvement
??? Provide leadership and support for Birchwood Supply to expand centralized procurement initiatives
??? Manage Canada-West Assurance Aftersales related customer concerns and facilitate supply acquisition & delivery
Essential Skills / Details
3 ??? 5 Years of Parts, Service or Fixed Operations Management experience a must