Delivery Coordinator

Birchwood Honda West

Job Summary

Posted August 9, 2019

The Delivery Coordinator plays an integral role in achieving the highest levels of customer satisfaction during the sales process. The role of the Delivery Coordinator is to ensure that when a customer leaves with their new purchase, that they are 100% completely satisfied with the transaction and they become the last person to impact the customer experience. The ideal candidate has excellent communication, organizational and interpersonal skills and is truly customer focused. The Delivery Coordinator works closely with the sales team and the customer to schedule and organize the delivery where they will spend time with the customer explaining features and functions of the vehicle.

Essential Skills / Details

  • Focus on customer needs, and a passion for delivering exceptional customer service
  • Automotive industry experience is considered an asset
  • Demonstrated ability to nurture collaborative working relationships with team members within the dealership
  • Exceptional communication skills (in person, on the phone, email, written)
  • Well organized – able to set priorities, develop a work schedule, monitor progress towards goals, and deliver on commitments
  • Proficiency working with Microsoft Office, Excel, and other applications
  • Valid driver’s license, clean driving record and own transportation to and from work are required

Over the last 50 years, the Birchwood Automotive Group has grown to become Manitoba’s largest network of automotive retailers. With 24 franchised operations, each of our dealerships is structured to serve the automotive needs of our customers by operating sales, service and parts departments. In addition to these services, we operate two state-of-the-art collision repair centres and offer four locations where customers can take advantage of our Birchwood Credit Solutions. Each of our dealerships and over 1300 employees have consistently adhered to a number of unwritten, common sense principles that have provided the framework for our organization.

Salary / Wage Range

To be discussed during interview process.

Interested in this position or have questions?

Share this Posting

Know someone who’d be perfect for this position?

Share on facebook
Share on twitter
Share on linkedin
Share on email