Service Consultant

Birchwood Infiniti Nissan

Job Summary

Posted November 20, 2019

The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle. The Service Consultant is responsible for efficient scheduling of services and repairs while maintaining open and current communication with the customer. Using industry leading technology and software, they will communicate with varying levels of technical understanding regarding customer repairs and estimated times of repair. The successful candidate will be energetic, conscientious and focused on providing a customer-centric experience.

Essential Skills / Details

  • Automotive service or sales experience is an asset
  • Relationship expert with a demonstrated commitment to customer satisfaction
  • Thrive in a collaborative environment where team support is encouraged
  • High attention to detail with proven time management and organizational skills
  • Ensure the proper completion of all work orders, invoicing and relevant internal paperwork
  • A commitment to continuous learning and professional development
  • Comfortable using computers and Microsoft applications for most day to day functions
  • Valid driver’s license and transportation to work are required

Over the last 50 years, Birchwood has grown to become Manitoba’s largest network of automotive retailers. With 23 franchised operations, each of our dealerships is structured to serve the automotive needs of our customers by operating sales, service and parts departments. In addition to these services, we operate two state-of-the-art collision repair centres and offer four locations where customers can take advantage of our Birchwood Credit Solutions. Each of our dealerships and over 1200 employees have consistently adhered to a number of unwritten, common-sense principles that have provided the framework for our organization. Terms such as honest, fair, loyal and progressive accurately describe our team members and our way of doing business. Collectively these principles have been our business compass.

Salary / Wage Range

To be discussed during interview process.

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