Luxury Service Consultant

Birchwood BMW/MINI Winnipeg

Job Summary

Posted March 30, 2021

The Luxury Service Consultant is responsible to provide an extraordinary experience to our customers. Using industry-leading technology and software, our luxury-market expert will help customers understand the value of investing in their vehicles, effectively communicate the timeline of repair and maintenance, and follow-up with calls, e-mails, and in-store customers. The chosen candidate will also efficiently schedule services and repairs while ensuring the highest level of customer satisfaction. The successful candidate will be energetic, conscientious and dedicated to enhancing the BMW brand.

Essential Skills / Details

  • Relationship expert with a demonstrated commitment to customer satisfaction
  • Service Consultant experience is an asset
  • Ensure the proper completion of all work orders, invoicing and relevant internal paperwork
  • A commitment to continuous learning and professional development
  • Comfortable leveraging technology for most day to day functions
  • Thrive in a collaborative environment where team support is encouraged
  • High attention to detail, proven time management and organizational skills with the ability to multi-task
  • Valid driver’s license and transportation to work are required

Birchwood is Manitoba’s largest automotive retailer network. Our 24 franchises include two state-of-the-art collision repair centres and four Birchwood Credit Solutions locations, and offer sales, services, and parts to meet our customers’ automotive needs. We are a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Salary / Wage Range

To be discussed during interview process.

Interested in this position or have questions?